Other options for the platforms
Full compatibility across your software suite
Right people, right answers, right away
The quickest way to online customer resolutions
Working for you via cloud, mobile or installation
ADVANCED LEAD CAPTURE
Live unveiling of the businesses browsing your site
IT PROCESS AUTOMATION
Let our technology take over your mundane chores
DIGITAL CONTACT CENTRE
All your digital channels, one place
Enrich your data with real-time prospect profiles
Bespoke user experiences, courtesy of live tracking
Live chat leaders, specialising in call centre deployments
Our suite, your HR department. It’s a match made in heaven. We’ve built
the perfect partner for your HR team, designed to support your people, streamline your processes, and stimulate your profits. Allow us to paint you a picture of how that works.
Top tech helps your team work smarter. We support your people via:
We’ll make group
effort effortless, with internal chat that enables quick, easy company communications.
We’ll deliver clarity with live dashboards displaying key emloyee erformance
indicators and relevant ervice statistics.
We’ll keep employees seconds away from support, via a leading support desk and ticketing system.
We’ll be your team’s right hand for admin, parsing all your inbound messages, extracting key information and inputting data into your CRM.
Knowledge base integration
We’ll sync all those transcripts from support
desk dialogues with your nowledge base, keeping valuable expertise accessible.
We’ll make working lives that bit quicker and that bit less tedious, by converting any file formats, processing attachments and offering intelligent mail merges.
We have utmost operational efficiency in mind. We streamline your processes via:
We’ll drive quick, convenient recruitment, with an integrated CV processor that allows
multiple follow-up actions.
We’ll provide a live employee reporting system, from which you can set schedules and send helpful “whisper” messages for proactive people management.
We’ll update your HR portals and employee Outlook statuses with any absences, using an automated text hotline.
We’ll automate your entire employee communications process, from on boarding emails through to quarterly surveys and exit questions.
Urgent support inbox
We’ll contact you when you need to take urgent corrective action, scanning for any negative content about your business and its people round the clock.
We’ll break down barriers with real-time language translation that works across email, live chat, and even voice message.
HR decisions impact your company’s commercial viability. We power profitability by:
We’ll ensure that no employee time is poorly spent, automating all your mundane manual processes and saving endless hours of re-keying time.
We’ll maintain your CRM and databases so that you don’t have to – enabling HR leaders to work on the business rather than in it.
We’ll solve your resource challenges, with a vast range of systems integrations and automatic updates that relieve performance pressure points.
We’ll cut your operational costs by providing the supporting tech for your employees to work smarter, not harder.
We’ll conduct sentiment analysis on your internal comms, ascertaining how happy your employees are and how you could better engage them.
We’ll connect you with insights on how your business is performing, with data on everything from support response speeds, job applications and employee sickness.
Welcome to the Parker Software suite
Why invest in multiple HR solutions when you can have one platform that ticks all your boxes?
Welcome to a future of simplified HR, increased workplace morale, and unparalleled efficiency. Welcome to the Parker Software suite
Powered by our three core products: WhosOn, ThinkAutomation, and ProspectAgent
Want to know more?
“We’re probably just scratching the surface of the potential efficiencies Think Automation can provide an enterprise of our size.”
Rheal Dugas, Xerox
“Excellent, up to the minute data… we love it.”
David Goldstein, Founding Partner, American School of Real Estate Express
“Customers love the live chat, we receive more live chats than phone calls now.”