Other options for the platforms
Full compatibility across your software suite
Right people, right answers, right away
The quickest way to online customer resolutions
Working for you via cloud, mobile or installation
ADVANCED LEAD CAPTURE
Live unveiling of the businesses browsing your site
IT PROCESS AUTOMATION
Let our technology take over your mundane chores
DIGITAL CONTACT CENTRE
All your digital channels, one place
Enrich your data with real-time prospect profiles
Bespoke user experiences, courtesy of live tracking
Live chat leaders, specialising in call centre deployments
Imagine if you could trust a piece of software to speak for you? If you could rely on it to answer queries accurately and intelligently? If it could even make you a more efficient communicator?
Voila. That just happens to be our speciality. Our software suite has fluent communication at its core, and it’s going to up your game.
We can automate your customer comms. We can parse and process all your inbound messages. We can send relevant responses on your behalf, run relevant actions based on customer queries and update your systems with relevant information. We can even help your agents communicate smarter and sharper.
GET CLEVER ABOUT COMMUNICATION.
Contacting consumers doesn’t have to be consuming. It does have to be timely, efficient and value-added, and that’s where we come in. Our software suite can parse any (really, any) inbound message your business receives, and send smart automated content in response. Straightaway.
All those house-keeping emails can be taken out of your hands and handled smoothly and systematically. Whether it’s a simple confirmation email, a personalised “thank you” text, a post to a web page, an appointment request, a social media message (we’ll stop now before this list becomes a mile long), your outgoing messages can be automated and personalised.
Don’t hesitate. Automate.
You’re probably way too familiar with the FAQ that customers ask every day. And you could probably answer them in your sleep. Well, we’ll spare you that monotony.
As part of our live chat solution, we’ve made responding to customer queries easier and more accurate than ever before. Meet intelligent canned responses. Our software has been finely tuned to scan and recognise keywords, which enables your agents to simply insert a ready-made response tailored around what your visitor says or does. That means no more typing out step by step instructions, no more external searches for answers and no more repeating yourself.
Eliminate agent fatigue.
Our software doesn’t just understand communications. It takes it to the next level, and undertakes complex, real-time actions off the back of its understanding.
We’ll use an example to paint the picture. You receive an email from a company you’ve never worked with before asking if they can book a demo. Our software recognises two things immediately: the demo request and the new customer contact. It knows that it’s got work to do. So, it updates your CRM with the new contact and adds a note on the communication received. It sends a notification to the relevant team member and checks their Outlook calendar for available slots. It can then send appointment requests and confirmation emails or texts. All instantly and automatically.
Be bowled over.
Reading written communications is one thing. Hearing and understanding verbal communications is another. Fortunately, our software can do both in over 40 languages.
Those important customer calls can be recorded and translated into text transcripts, before being fired over to your CRM for reference. But our voice recognition software can also step in and steer communications intelligently. It can identify key words spoken by calling customers, and then trigger relevant actions off the topic. It can leverage your knowledge of FAQs by routing customers to a specific module based on their individual requests. It’s cognisant, and it recognises what your customers are looking for.
Stop just coping with your incoming calls.
Start capping the customer experience.
Every customer is unique. And we communicate with them as such.
Our software suite creates relevant, personalised user journeys based on real-time knowledge of your customers. We know where and what your online customers are clicking from. We follow their journey as it unfolds. And we use those insights to deliver bespoke experiences. It could be a dynamic chat invite based on the user’s behaviour. It could be targeted content based on their location. It could be a change of banner or panel at a specific journey point.
We build communication bridges. And we also help your agents cross those bridges quickly. Our software is their personal secretary that works at lightning speed, dialling numbers, making records, sending out meeting requests – it’s the admin assistant that works automatically and without instruction.
So, we’ll detect prospects browsing your site. In real-time, we’ll also gather their contact details and integrate those details with your telephony systems, CRM, email server… our list of integrations is a long one. Take that in for a second. Your agents don’t have to waste time adding entries to your CRM, searching for and dialling telephone numbers or typing out email or SMS messages. It’s all taken care of already. It’s all already entered, pre-dialled and pre-loaded. The time-consuming foundations of communication are laid by our technology, meaning your agents simply have to add that human touch.
Less haste, more speedy solutions.
Our resident experts are at hand. Hit the link to be set up with a live demo.
BOOK A DEMO
“We’re probably just scratching the surface of the potential efficiencies Think Automation can provide an enterprise of our size.”
Rheal Dugas, Xerox
“Excellent, up to the minute data… we love it.”
David Goldstein, Founding Partner, American School of Real Estate Express
“Customers love the live chat, we receive more live chats than phone calls now.”