Other options for the platforms
Full compatibility across your software suite
Right people, right answers, right away
The quickest way to online customer resolutions
Working for you via cloud, mobile or installation
ADVANCED LEAD CAPTURE
Live unveiling of the businesses browsing your site
IT PROCESS AUTOMATION
Let our technology take over your mundane chores
DIGITAL CONTACT CENTRE
All your digital channels, one place
Enrich your data with real-time prospect profiles
Bespoke user experiences, courtesy of live tracking
Live chat leaders, specialising in call centre deployments
Tailored customer experience
Roll out the red carpet for your customers
The customers of today know more, want more and expect more. They’re empowered. Digital innovation has given them a taste for personalisation, and the modern consumer is increasingly demanding that companies not only meet their buying needs but also deliver bespoke experiences.
Be relevant. Your customers are calling out for tailored treatment, and your website must adapt or suffer. With our digital engagement suite, personalisation is pain free.
Your customers will love you.
Cater to every click
Visitors are pouring in from every angle. They’ve come from a range of places, they’re experiencing a range of user journeys and they’re demonstrating a range of activities. This means one thing: you need to get specific about targeting.
Our software analyses your visitors in real-time. It identifies key differentiating factors, allowing you to reach out in a way that works for each individual.
Engage your customers based on:
LOCATION & GEO IP
NEW VS RETURNING VISITOR
We’ll give you some examples of how that precise targeting might work. Using our advanced tracking software, you’ll be able to see in-depth insights on your visitors as they browse. You’ll be able to connect with them specifically and strategically, based on distinguishing categories like the ones listed above.
Send personalised live chat invitations
Display targeted banners or panels
Give concierge support
Dish out dynamic content
Only 1 day, 2 hours, 3 minutes left before this spring special offer price ends.
Show timely, relevant pop-ups
THANKS FOR READING!
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Reveal visitor information
Surface relevant reviews
Issue informative notifications
Prevent shopping cart abandonment
This isn’t just live chat with tailored CX thrown in (although let’s face it, that in itself is invaluable). This is a comprehensive digital engagement suite, and with it comes intelligent real-time analytics.
When a solution talks about website analytics, it ordinarily means things like web traffic statistics and reports on visitor behaviour. We provide all that kind of information as part of your package, but we also step it up a notch.
Get mobilised. We give you relevant, value-added reports which share detailed customer profiles of your website visitors, lifecycle analysis of your campaigns, and the key performance metrics that matter most to you.
See the ROI before your eyes.
Our resident experts are at hand. Hit the link to be set up with a live demo.
BOOK A DEMO
“We’re probably just scratching the surface of the potential efficiencies Think Automation can provide an enterprise of our size.”
Rheal Dugas, Xerox
“Excellent, up to the minute data… we love it.”
David Goldstein, Founding Partner, American School of Real Estate Express
“Customers love the live chat, we receive more live chats than phone calls now.”